All message senders must have compliant Terms & Conditions available to their consumers/recipients. 10DLC submissions must contain a link to the Terms & Conditions information.
Often, the Terms & Conditions are found on your website. If you do not have a website, you will need to upload it to a file-sharing application like Google Drive and add the public link to the form submission.
Requirements
The Terms & Conditions page must contain the following details:
- Your Brand Name
- Types of messages the consumer can expect to receive
- Message frequency disclosure
- "Message and data rates may apply" disclosure
- Customer care contact information (Text HELP for help, contact [email address] for support, etc.)
- Opt-out information (Text STOP to cancel)
Example
"Messaging Terms & Conditions
You agree to receive informational messages (appointment reminders, account notifications, marketing messages etc.) from [Company Name]. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at [email address]. You can opt-out at any time by replying STOP."