No problem — you can request a new Convos phone number from your dashboard.
- From your Convos dashboard, select Settings.
- Scroll down to My Firm's Phone Number.
- Choose whether you want Snappy Kraken to provide a new number or you want to use an existing number (e.g., landline, VOIP you own).
- Follow the prompts to complete the activation.
Please note that we will need to reconnect your new number to your 10DLC registration. Allow up to 48 hours for your number to be fully activated again.
If you need further assistance, please contact Support.